Refund and Returns Policy

Overview

Thank you for shopping at DCFitMed.com. If you are not entirely satisfied with your purchase, we’re here to help. Our policy for refunds and returns is aligned with our commitment to customer satisfaction and transparency.

Fitness Programs

All fitness program sales, including Plan, Plus, Power, and Elite, are final.
Programs are cancellable at any time but are non-refundable.
We encourage our clients to thoroughly review the program details before purchase.

Merchandise

Our policy lasts 30 days for merchandise. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Returns Process:

To initiate a return, please provide a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
Contact us at [email protected] to start the return process.

Refunds (if applicable):

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds:

If you haven’t received a refund, first recheck your bank account, then contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at [email protected].

Sale Items:

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We replace items only if they are defective or damaged.
If you need an exchange, email us at [email protected].

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit upon return.
If the item wasn’t marked as a gift, or the giver had the order shipped to themselves, we will refund the gift giver.

Shipping Returns:

To return your product, mail it to: [Your Physical Address].
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Need Help?

For any questions related to refunds and returns, please contact us at [email protected].